Download the Fernox App (available on iOS or Android). Create an account and receive sign-on credentials for the App. Select your preferred language (one-off requirement). Fill one sample bottle with the onsite water source. Fill the second sample bottle with central heating system water. Secure the bottle lids to avoid leaks in transit. Scan the QR code on the central heating sample bottle and complete all mandatory fields in the Fernox App. If the bottle is not scanned, it will not be registered and will fail to return a result. Place both bottles in the UPS return envelope, sign the customs declaration on the reverse of the envelope, and either drop the samples at a UPS location or arrange for UPS collection from your location. The status of the samples can be tracked via the via the Fernox App or online portal (www.fernox.app).
Upon completion of the analysis (usually within 48 hours of receiving the sample at our labs), the sample results will be e-mailed to you and can also be viewed in the Fernox App and web portal. Please note that postal delivery times will vary by country. Interpretation is based on the sample being treated with Fernox products and representative of the system as a whole.
